Shipping And Returns
Shipping is free in the Continental US and Free for the rest of the world on orders over $200.
Please contact firstname.lastname@example.org or (646) 389-4613 if you would like to exchange or return any items. Customers are responsible for shipping costs incurred for returning product.
Refunds are contingent upon use/damage. If product is used, damaged, not in it's original unworn state, or has taken on odors, stains, unnatural holes/tears, and/or alterations, a refund will not be granted. Please be sure to use and include any original packaging when making returns or exchanges.
Refunds for customers will be processed within 2-3 business days.
A product may be returned within 14 days of delivery.
Exchanges are accepted within 14 days of delivery. A full refund will be processed if the item is out of stock and cannot be reproduced. Customers will be responsible for the shipping cost of exchanged items.
The customer will be responsible for any shipping costs incurred during the process of returning or exchanging goods. This includes packaging, postage, and any Customs charges. Please mark the returned package as "gift" or "returned goods" to avoid potential Customs charges. X of Pentacles does not accept responsibility for packages lost in transit. If possible, provide a tracking number once the package has been shipped.
The Bespoke Suit process starts with a "Basted Fitting" after submitting your measurements. Here, a loosely sewn together garment is created for the fitting. The majority of adjustments are made in this stage.
Adjustments continue to your Bespoke Suit. Pockets are added, as well as the front facings. The garment begins to take shape and we hone in on getting that perfect fit for your suit.
30-60 hours of handwork and 3-6months later, you have your completed Bespoke Suit to try on for your final fitting and take home. Completely sewn by hand- every small detail of stitching and an absolute one of a kind fit. Bespoke is the most unique process allowing you ultimate creative freedom and supreme fit for your suit.