Shipping is free in the Continental US and Free for the rest of the world on orders over $200.
Please contact firstname.lastname@example.org or (646) 389-4613 if you would like to exchange or return any items. Customers are responsible for shipping costs incurred for returning product.
Refunds are contingent upon use/damage. If product is used, damaged, not in it's original unworn state, or has taken on odors, stains, unnatural holes/tears, and/or alterations, a refund will not be granted. Please be sure to use and include any original packaging when making returns or exchanges.
Refunds for customers will be processed within 2-3 business days.
A product may be returned within 14 days of delivery.
Exchanges are accepted within 14 days of delivery. A full refund will be processed if the item is out of stock and cannot be reproduced. Customers will be responsible for the shipping cost of exchanged items.
The customer will be responsible for any shipping costs incurred during the process of returning or exchanging goods. This includes packaging, postage, and any Customs charges. Please mark the returned package as "gift" or "returned goods" to avoid potential Customs charges. X of Pentacles does not accept responsibility for packages lost in transit. If possible, provide a tracking number once the package has been shipped.
- Can I track my order?
- Where do you ship to?
- What are your shipping rates?
Yes! Expect to receive a shipping notification within 24 hours with a tracking number, unless on Weekends.
We ship globally.
Orders placed within the USA qualify for free shipping via USPS. Should you wish to use a different shipping method, the rates will be generated during checkout and vary based on location.
Orders outside of USA qualify for free shipping if over $200. Otherwise, a reasonable shipping fee is charged at checkout, but varies based on location.